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Privacy Policy

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Hermes is pleased that you have visited our website and are interested in our services. We attach extremely high priority to the protection of your personal data throughout the entire business process, as we are keen to ensure that you feel secure when using our website.

The aim of this document is to provide you with information about the nature, scope and purpose of the collection and use of personal data and can be accessed at any time via our website.

2 Data collection on visits to our website

2.1.1 Type of data and purpose of processing

With every visit by a user to the website of Hermes, certain data is temporarily stored and processed by our web servers in a protocol file. The following data is stored in a protocol file on each access to our website:

  • the anonymized IP address of the requesting computer
  • the date and duration of the user’s visit
  • the identification data of the browser and operating system type used
  • the web pages of Hermes which the user visits
  • the website from which the user has accessed our website

This data is collected to ensure the functionality of the website. Furthermore, the data serves to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context.

Moreover, the IP address is used for so-called geo-localisation (IP geo-location) because on our websites you should get the information you are looking for – and this in the language that is probably most familiar to you.

2.1.2 Legal basis

  • The legal basis for temporarily storing your data can be found in Article 6.1(f) of the GDPR. Our legitimate interest in processing the data lies in the data collection and processing purposes mentioned above.

2.1.3 Length of storage

  • Data is deleted when it is no longer necessary to fulfil the purpose for which it was captured. The data is deleted no later than 365 days.

2.1.4 Objection

  • The collecting and processing of data for the purposes mentioned in this section are necessary to operate the Hermes website. As a consequence users have no grounds to raise objection.

3 The use of cookies and other technologies

The Hermes website uses cookies. Cookies are small text files that can be stored in the web browser or by the web browser on the user’s end device.

Cookies regularly contain a characteristic string of characters that enables a unique identification of the browser or the end device when the website is retrieved again.

Various types of cookies are used on this website. We distinguish between:

  • temporary session cookies that are regularly deleted when you close your web browser;
  • permanent cookies that are stored on your end device for a longer period of time and contain certain settings, such as the language you have selected for using the Hermes website;
  • own cookies (first-party cookies), which are stored by the Hermes website on your end device;
  • cookies from other internet services that have been authorised and are used on this Hermes website (so-called third-party cookies), which they store on your end device.

The cookies (first-party cookies) used by this Hermes website include temporary session cookies and permanent cookies. The website stores information in the permanent cookies in order to save your personal user settings and to improve your user experience on your next visit (e.g. the language settings you have selected). In the temporary session cookies, the web browser stores technical information that is necessary for the functioning of the website. The storage period of these cookies depends on the periods specified in this section.

Services offered by third parties are also used on this website to evaluate user behaviour or to render internet services. Service providers may use cookies (third-party cookies), tracking pixels or comparable analysis technologies. More detailed information on the internet and analysis technologies used here can be found in the sections below.

In general, you can instruct your web browser to prevent the storage of cookies or prevent analysis technologies from running. Under certain circumstances, however, some features of this website may then no longer be available. As a compromise, you can also set your browser to notify you when a cookie or similar analysis technologies are being used. In addition, all cookies can be deleted manually at any time.

3.1 Analysing use (eTracker)

3.1.1 Type of data and purpose of processing

When you use the Hermes website, our analysis service – eTracker GmbH – collects and processes the following data:

  • Request (name of the requested file)
  • Browser type/ version
  • Browser language
  • Operating system used
  • Internal resolution of the browser window
  • Screen resolution
  • Java script activation
  • Java on/off
  • Cookies on/off
  • Colour depth
  • Referring URL (the last page you visited)
  • Shortened IP address
  • Access time
  • Clicks

3.1.2 Legal basis

  • The legal basis for temporarily storing your data can be found in Article 6.1(f) of the GDPR. Our legitimate interest in processing the data lies in the data collection and processing purposes mentioned above.

3.1.3 Length of storage

  • Data is deleted when it is no longer necessary to fulfil the purpose for which it was captured. The data is deleted no later than 365 days.

3.1.4 Objection

  • The collecting and processing of data for the purposes mentioned in this section are necessary to operate the Hermes website. As a consequence users have no grounds to raise objection.

The provider of this website uses the services of etracker GmbH, Hamburg, Germany (www.etracker.com) to analyse usage data. Here, cookies are used which enable the statistical analysis of the use of this website by its visitors as well as the display of usage-relevant content or advertising. Cookies are small text files that are stored by the Internet browser on the user’s device. etracker cookies do not contain any information that could identify a user.

The data generated with etracker is processed and stored by etracker solely in Germany by commission of the provider of this website and is thus subject to strict German and European data protection laws and standards.In this regard, etracker was checked, certified and awarded with the ePrivacyseal data protection seal of approval.

The data is processed on the legal basis of Art. 6 Section 1 lit f (legitimate interest) of the EU General Data Protection Regulation (GDPR).Our legitimate interest is the optimization of our online offer and our website. As the privacy of our visitors is very important to us, etracker anonymizes the IP address as early as possible and converts login or device IDs into a unique key with which, however,no connection to any specific person can be made with. etracker does not use it for any other purpose, combine it with other data or pass it on to third parties.

You can object to the outlined data processing at any time provided it is related to your person. Your objection has no detrimental consequences for you.

Further information on data protection with etracker can be found here.

Use and transmission of personal data

We store the personal data you have provided if this is required in order to answer your enquiry. This data is only passed on to other Hermes companies within only if this is necessary in order to answer your enquiry. This may be the case e.g. if you request information regarding the services of the Austrian Hermes company.

Use of social plugins

This website uses social plugins (Facebook’s Like button, Twitter, Google +1, Xing).

When you visit our website, the social share buttons are deactivated by default. This means that at this stage no information is sent to any third parties unless you decide to take some further action. Therefore, before you can use the buttons, you first need to activate them. The buttons will then remain active until you deactivate them again, or until you delete your cookies (see ‘Use of Cookies’). Activating the social share buttons establishes a direct connection to the server of the respective social network. The actual content of the button is transferred from the social network directly to your browser and from there it is integrated in the site.

Once the buttons have been activated, the respective social network may gather data from your computer regardless of whether your click their button or not. Please note that we do not have any influence whatsoever on the scope of data gathered from your system by the social networks through their buttons. For details of the purpose and scope of the data gathered and how the respective social networks process and use this data as well as details of your rights and the relevant setting options to protect your privacy, please refer to the data protection/privacy policies or the respective social networks.

If you are simultaneously logged in to a social network, your visit to our website may be allocated to your user account there. If you are a member of a social network and do not want it to associate any information about your visit to our site to you membership data stored with the network, log out of the social network before you activate the social share buttons.

Use of “cookies”

In order to expand the functional range of our website and to make the use of our website more convenient for you, we use so-called “cookies”, which allow us to store data on your computer when accessing our website. You can prevent the storage of “cookies” on your computer by selecting the appropriate settings in your browser, although this may restrict the range of functions of our website.

Withdrawing consent to the storage of data

Pursuant to article 15 of the German Telemedia Act (Telemediengesetz), website visitors can permanently opt out of having their data stored (collected) in a pseudonymous form.

In order to exclude eTracker web controlling on this website, a cookie from domain hermes-supply-chain-blog.com will be used. This opt-out will apply as long as you do not delete the cookie. The cookie is installed for the specified domain, per browser and computer. Therefore, as an example, if you use our website from home and work or with a number of different browsers, you need to install the cookie for each computer and each browser.

To complete you revocation of consent, please click on the following button.



Information rights

You have the right to obtain information regarding your stored personal data, their origin, recipients and the purpose of the storage at any time. This information can be obtained from the Data Protection Officer of Hermes. Further information on data protection can be found on the respective websites of the other companies of the Otto groups European logistics division.


Hermes Germany GmbH
Data Protection Auditor/Datenschutzbeauftragter
Essener Strasse 89
D-22419 Hamburg

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